- We strive for 100% customer satisfaction guaranteed by repair, refund, exchange and an assured compliance with any manufacturer’s warranties.
- We generally accept returns within 30 days of purchase. Prior to any return,Buyers must contact customer service via email at firstname.lastname@example.org to request a Return Merchandise Authorization (RMA) number for any returns. After getting the request, our customer service team will provide further instruction. Non-authorized returns will not be processed or refunded.
- Unlike many of our competitors, we do accept returns without a receipt. We give our customers the option of PayPal refund, Credit Card and Debit Card refund as well as exchange for the product.
- To obtain an RMA number, email us at email@example.com. Please write the RMA number on the package before returning it. We cannot identify the returned item without the RMA number.
Situation We May Experience:
- DEFECTIVE items can be returned directly to us within 1 year from receipt, at lolparts.com’s discretion for: refund, replacement, exchange or repair.
- Buyers should contact customer service via email firstname.lastname@example.org to request a Return Merchandise Authorization (RMA) number for any returns. After getting the request, our customer service team will provide further instruction. Non-authorized returns will not be processed or refunded.
- NON-DEFECTIVE items can be returned directly to us within 30 days from receipt, at lolparts.com’s discretion for credit or exchange. All NON-DEFECTIVE returns for refund are subject to a 15% restocking fee and any return shipping cost will be your responsibility and not refunded unless there’s an error on our part. (returns of bulk orders are subjected to 25% restocking fee)
- DAMAGED ITEMS. If merchandise arrives damaged: save the merchandise AND the original box and packing it arrived in, notify us immediately to arrange for a carrier inspection and a pick up of damaged merchandise. We will ship out another item within 24 hours if the fault falls on the shipping company.
- If your package is lost in transit, we will start a tracer with the shipping company. If the package is not found during the tracing period (up to 7 business days), we will reship your order.
- You are limited to returns without a receipt within a 60-day period.
Refund and Order Cancellation:
- Our return policy is quite flexible, we accept scratched, worn, natual-distorted items but all items returned for refund should not have a trace of vandalization.The warranty will be void if we determine the returned item is damaged in purpose.Also,do not dismantle the item, do not send us an item which was not purchased from us.
- As we process all orders in a timely manner, order cancellation may be a bit difficult. If you insist on canceling a submitted order for some reason, please leave message to us with the live chat in our website. Please note that once an order has been processed and approved to ship, order cancellation may not be possible.
- If you are eligible for a refund, we will issue you a refund within 24 hours,the money will be automatically returned back to your transaction account within 48 hours.